HIDR ELECTRONICS • CUSTOMER QUESTIONS
Marine Electronics & Installation FAQ
Planning a boat electronics upgrade? Find clear answers about HIDR’s mobile installation, labor rates, customer-supplied equipment, warranties, shipping, and memberships.
Serving boaters since 2019. Mobile installation is available in select areas of NC, SC, and VA. Equipment sales and shipping are separate from our installation service area.
Choose a topic below to jump to the questions and answers.
Installation & service
Where does HIDR install marine electronics?
We offer mobile installation in select areas of North Carolina, South Carolina, and Virginia, including the Lake Norman area. Contact us with your boat’s location to confirm availability. More locations coming soon.
What marine electronics services do you offer?
HIDR sells and installs marine electronics, including fish finders and sonar, navigation equipment, marine audio, and lighting. We also provide troubleshooting and repair services. Explore our services.
Can you help me choose equipment for my boat?
Yes. Tell us your boat make, model, year, current equipment, and what you want to improve. We can discuss equipment compatibility and installation needs before you purchase.
Do you come to my boat?
Yes, we provide mobile service. Please share the boat’s location and access details when requesting service so we can plan the visit.
How do I request an estimate?
Estimates are free. Submit your project details or call 704-813-5932. Include your boat information, location, equipment model numbers, and a description of the work. Photos can help us understand the project.
Pricing & travel
What is your hourly labor rate?
Labor is $175 per hour, with a one-hour minimum for on-site service. Equipment, parts, and applicable travel charges are separate.
Is there a travel fee?
Our standard service radius is 20 miles from our local office. Outside that radius, a $75 travel fee applies per project day or visit. A one-day review outside the radius has a one-time $75 travel fee. Contact us to confirm the charge for your location.
Does HIDR price match?
It depends on the manufacturer and the product. Many times we can help. Call 704-813-5932 with the product and price you found so we can discuss available options.
Can you give a firm quote for every project?
The scope depends on your boat, wiring, equipment, and access. Hidden issues and troubleshooting can affect the time required. Used-equipment projects cannot be accurately quoted in advance and are billed at our hourly rate.
Do you buy back equipment or accept trade-ins?
No. HIDR does not buy back equipment, accept trade-ins, or purchase used equipment for any reason.
Your equipment & preparing your boat
Will you install equipment I bought elsewhere?
Yes. We install customer-supplied equipment, subject to reviewing the equipment and project. Our standard labor rate and on-site minimum apply. HIDR does not provide a product warranty for customer-supplied equipment.
Will you install used marine electronics?
Yes. However, we cannot accurately quote a used-equipment project because the equipment’s condition and operation may be unknown. Work is billed at $175 per hour regardless of whether the equipment works. The on-site minimum applies.
What if my customer-supplied equipment does not work?
Troubleshooting and installation time are billed at our standard hourly rate and minimum. HIDR does not warrant the product itself. If the problem is caused by our installation or wiring, there is no charge for the visit to correct our installation fault.
Does my boat need to be out of the water?
Transducer and underwater-lighting installation requires the boat to be out of the water. If your boat is on a lift and the work is at the transom, the transom must be accessible from the dock. Discuss access with us before the appointment.
What information should I have ready?
Please provide your boat make, model, year, location, equipment model numbers, and a description of the issue or upgrade. Let us know whether the boat is on a trailer, lift, or in the water, and identify any access limitations.
Can weather affect my appointment?
Yes. We do not work above 95°F, below 40°F, in steady rain, snow, sleet, freezing rain, or dangerous storm conditions. Weather-related appointments are rescheduled without a rescheduling charge.
Experience & warranties
How long has HIDR served boaters?
HIDR Electronics has served boaters since 2019. We provide marine electronics sales and mobile installation, with service focused on your boat and project requirements.
Is HIDR certified and insured?
HIDR is NMEA certified, licensed, insured, and bonded. Contact us if you need certification or insurance information for your marina or project.
What installation warranty do you provide?
Our installation and wiring carry a lifetime warranty that transfers with the boat. The boat must remain within our service area for warranty service. Contact HIDR to arrange an evaluation of an installation concern.
Is the equipment warranty the same as the installation warranty?
No. Product warranties are provided under the applicable manufacturer’s terms and are separate from HIDR’s installation and wiring warranty. Coverage varies by product and manufacturer. Customer-supplied equipment has no product warranty from HIDR.
Shopping, shipping & returns
Can I buy equipment without booking installation?
Yes. You can shop marine electronics online without purchasing installation. Contact us if you need help choosing equipment or planning an installation separately.
Where do you ship equipment?
Eligible equipment can be shipped to all 50 U.S. states and Washington, D.C. Online checkout serves the contiguous 48 states and D.C.; Alaska and Hawaii orders require a shipping quote before payment. International shipping is not available.
Is shipping free?
No. Customers pay shipping. Available methods and charges are shown at checkout or provided in a shipping quote. Contact us before ordering oversized items or equipment that requires freight or special handling.
When will my order arrive?
Delivery depends on product availability, dispatch, and the shipping method. Transit time begins after dispatch, and backorders may delay dispatch. A delivery date is not guaranteed unless HIDR expressly confirms it. Contact us about timing before ordering for a scheduled project.
How do returns, special orders, and exchanges work?
Contact HIDR in writing before returning an item to request authorization. Standard-stock returns are limited to defective items and must be in original packaging. Special-order items are non-refundable and non-returnable. Exchanges are not offered. A return request does not by itself establish eligibility or approval. Review the policies in our online store before purchasing.
Rewards, memberships & contact
Is HIDR Rewards free to join?
Yes. Free HIDR Rewards signup is separate from our paid annual memberships. Learn about HIDR Rewards.
What are the Priority and Angler membership discounts?
Priority membership offers a 5% discount and Angler membership offers a 7% discount on eligible purchases during the membership year. Garmin products are excluded from membership discounts. Review membership details.
How do I contact HIDR with another question?
Call 704-813-5932, email info@hidrelectronics.com, or send a service request. For an existing order, include your order number. For installation, include your boat’s location and project details.
