HIDR Electronics Privacy Policy
1. Introduction
This Privacy Policy explains how HIDR, LLC ("HIDR Electronics," "we," "us," or "our") collects, uses, and protects information when you visit hidrelectronics.com, contact us, or use our marine electronics sales, installation, service, and repair services. By using our website or services, you agree to the practices described here.
We are a marine electronics business based at 7842 NC 73 Hwy, Stanley, NC 28164, serving the Lake Norman area.
2. Information We Collect
We collect information you provide directly to us, including:
* **Contact information:** your name, phone number, email address, and mailing or service address.
* **Boat and equipment information:** details about your vessel and its electronics that you share so we can quote or perform work.
* **Appointment and service information:** booking details, service history, and related notes.
* **Payment information:** processed securely through our third-party payment processor. We do not store full card numbers on our systems.
* **Communications:** the content of messages, emails, and calls between you and us.
We also automatically collect limited technical information when you visit our website, such as your IP address, browser type, pages viewed, and referring site, through cookies and similar technologies.
3. How We Use Your Information
We use the information we collect to:
* Respond to inquiries and provide quotes;
* Schedule, perform, and follow up on installation, service, and repair work;
* Send appointment confirmations, reminders, technician-arrival notifications, and invoices;
* Process payments;
* Request reviews and, where you have consented, send occasional promotional messages;
* Improve our website and services; and
* Comply with legal obligations.
4. Text Messaging / SMS
When you provide your mobile number and consent to receive text messages from HIDR Electronics, we may send you appointment confirmations, reminders, service updates, invoices,
and — where you have separately consented — occasional promotional messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message and data rates may apply. Message frequency varies. Reply STOP at any time to unsubscribe. Reply HELP for assistance, or contact us at (704) 813-5932.
You may opt out at any time. Consent to receive text messages is not a condition of purchase.
5. How We Share Information
We do not sell your personal information. We share information only in these limited circumstances:
Service providers: with vendors who help us operate our business (for example, our customer-relationship-management platform, payment processor, and email/SMS delivery providers), who are permitted to use the information only to perform services for us.
Legal requirements: when required by law, subpoena, or to protect our rights, safety, or property.
Business transfers: in connection with a merger, sale, or transfer of our business.
As stated in Section 4, mobile opt-in and text-messaging consent data is never shared with third parties for their own marketing purposes.
6. Cookies and Tracking
Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. You can control cookies through your browser settings, though disabling them may affect site functionality.
7. Data Retention
We retain personal information for as long as needed to provide our services, maintain service history, comply with legal and tax obligations, and resolve disputes. When information is no longer needed, we take reasonable steps to delete or de-identify it.
8. Your Rights and Choices
You may:
request access to the personal information we hold about you;
request that we correct or update inaccurate information;
request deletion of your personal information, subject to legal and recordkeeping requirements; and
opt out of marketing emails (via the unsubscribe link) or texts (by replying STOP).
To make any of these requests, contact us at info@hidrelectronics.com or (704) 813-5932.
9. Third-Party Links
Our website may link to third-party sites we do not control. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.
10. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective Date" above reflects the most recent version. Material changes will be posted on this page.
12. Contact Us
HIDR Electronics 7842 NC 73 Hwy Stanley, NC 28164
Phone: (704) 813-5932
Email: info@hidrelectronics.com
